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Charles Conn,Robert McLean

Bulletproof Problem Solving

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Complex problem solving is the core skill for 21st Century Teams
Complex problem solving is at the very top of the list of essential skills for career progression in the modern world. But how problem solving is taught in our schools, universities, businesses and organizations comes up short. In Bulletproof Problem Solving: The One Skill That Changes Everything you’ll learn the seven-step systematic approach to creative problem solving developed in top consulting firms that will work in any field or industry, turning you into a highly sought-after bulletproof problem solver who can tackle challenges that others balk at.
The problem-solving technique outlined in this book is based on a highly visual, logic-tree method that can be applied to everything from everyday decisions to strategic issues in business to global social challenges. The authors, with decades of experience at McKinsey and Company, provide 30 detailed, real-world examples,…
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Idézetek

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    Put simply, the world no longer rewards people just for what they know—Google knows everything—but for what they can do with what they know. Problem solving is at the heart of this, the capacity of an individual to engage in cognitive processing to understand and resolve problem situations where a method of solution is not immediately obvious.”6
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    companies will only hire people who can see problems and organize responses.”5
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    Confirmation bias is falling in love with your one‐day answer. It is the failure to seriously consider the antithesis to your thesis, ignoring dissenting views—essentially picking low hanging mental fruit.
    Anchoring bias is the mistaken mental attachment to an initial data range or data pattern that colors your subsequent understanding of the problem.
    Loss aversion, and its relatives, the sunk cost fallacy, book loss fear, and the endowment effect, are a failure to ignore costs already spent (sunk) or any asymmetric valuing of losses and gains.
    Availability bias is use of an existing mental map because it is readily at hand, rather than developing a new model for a new problem, or just being influenced by more recent facts or events.
    Overoptimism comes in several forms including overconfidence, illusion of control or simply failure to contemplate disaster outcomes.

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