Best Practices: Difficult People

“Your job is not to do all the work yourself or to sit back and wait to ‘catch [your people] doing something wrong’ but to roll up your sleeves and help [them] win. If they win, you win

“Every business everywhere is staffed with imperfect human beings and exists by providing a product or service to other imperfect human beings

Bad Bosses Drain Productivity

Difficult employees are contagious, spreading unanticipated consequences throughout the organization.”