The Nordstrom Way to Customer Service Excellence

Application 3: Vendor as Partners
If you expect excellence from your employees, you should expect the same from your partners and vendors.
Compile a list of qualities that elicit the following attributes in vendors and suppliers.
1. A sense of customer service.
2. A definition of customer service.
3. A desire to give customer service.
4. A willingness to work hard.
5. Judgment.
6. Creativity.
7. Dealing with difficult situations.
8. A competitive spirit.

Application 2: Ask the Question: What Does Great Customer Service Mean to You?

Application 1: Getting Feedback From the Customer