Scrum Mastering Reloaded

Example questions for Tapping Their Energy:
"Shall we focus on X and get more detailed on that?"
"What specifically would you do in this situation?"
"How can I best support you to turn this insight into a habit?"
"Do you want to take some kind of specific action around this?"

Example questions for Exploring Alternatives:
"What are some possible paths we could take from here?"
"How could I best help you from here?"
"How do you think we might move this insight forward?"
"What are some different ways we could tackle this?"
"Can you see some different angles we could look at this from?"

Example questions for exploring the Current Reality:
"How important is this issue to you, on a scale of one to ten?"
"How often do you think about this -- how many times each hour, day, or week?"
"How committed to changing this issue are you, on a scale of one to ten?"
"What are your main insights about this issue up to now?"
"On a scale of one to ten, how confident are you that you have all the information you need to act?"
If you can memorize these types of questions, you might find it easier to focus on the person you're speaking to.

What other ways could we accomplish the same goal?”
“What would happen if we did this part differently?”
Rather than reject an option (or worse, dismiss the person), walk through the option with him or her.

Think about the conversations you will have and determine how you can be more succinct, specific and generous in what you say

Agile Coaches we think that first of all we need for our teams are three essential ingredients: time to think, diversity and open communication.
Time to think
A work enviro

How you arrive at a decision is just as important as the quality of the decision”.

servant project leader will raise issues and remove impediments without taking responsibility away from the team, staying in the background and supporting team communication and team decisions with little intrusion. It's about being a coach and mentor.

Active listening means observing what you hear and see, like the speaker's body language and emotions, in order to better understand what the speaker is truly saying. When I fail to listen, I lose the ability to understand and interpret what was said. When I fail to listen, I create a communication "gap" and I try to fill that gap with my personal bias, judgments, and experiences. That's wrong!

communication and for actively demonstrating respect for others. According to Greenleaf, "Only a true natural servant automatically responds to any problem by listening first" (1970, p. 10). The Scrum Master needs to